Privacy Policy
Last updated: May 2026
1. Introduction
PT DK Timber Solid Board Indonesia ("we", "us", "our") respects your privacy. This Privacy Policy explains what information we collect when you visit our website or contact us about our solid albasia edge-glued panels, how we use it, and the choices you have. By using our website or sending us an enquiry, you agree to this policy.
2. Information We Collect
We collect information you provide directly to us — typically your name, company, country, email address, phone or WhatsApp number, and the details of your enquiry (target market, volumes, specifications). We also collect limited technical data automatically, such as IP address, browser type, device, referring page, and pages visited, through standard server logs and analytics.
3. How We Use Your Information
We use your information to respond to your enquiries, prepare quotations and proforma invoices, fulfil orders, communicate about shipments and documentation, maintain commercial records as required by Indonesian export regulations, and improve our website and services.
4. Cookies & Analytics
Our website uses essential cookies needed for the site to function and may use privacy-respecting analytics to understand aggregate traffic patterns. You can disable cookies in your browser settings; core pages will continue to work without them.
5. Sharing of Information
We do not sell your personal information. We share data only with parties necessary to deliver our services — for example freight forwarders, shipping lines, customs brokers, surveyors (SGS, BV, Intertek), banks for payment processing, and government authorities where required by law (SVLK V-Legal, customs, ETPIK reporting).
6. Third-Party Services
We may use third-party tools for email (e.g. our mail provider), messaging (WhatsApp Business), embedded maps (Google Maps), and website hosting. These providers process limited data on our behalf under their own privacy terms.
7. Data Retention
We retain enquiry and customer records for as long as needed to serve you and to comply with Indonesian tax, customs, and export-licensing requirements (typically up to ten (10) years for commercial and shipping documents).
8. Security
We apply reasonable technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. No method of transmission over the internet is fully secure, so we cannot guarantee absolute security.
9. International Transfers
We operate from Indonesia and our customers are located worldwide. By contacting us you acknowledge that your information may be transferred to and processed in Indonesia and in any country where our service providers operate.
10. Your Rights
You may request access to, correction of, or deletion of the personal information we hold about you, and you may opt out of marketing communications at any time. To exercise any of these rights, contact us using the details below.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.
12. Contact
PT DK Timber Solid Board Indonesia
Jl. Magelang – Purworejo No.Km.10, Jambu, Tempurejo, Kec. Tempuran, Magelang 56161, Jawa Tengah, Indonesia
Email: export@solidlaminatedboard.com
Tel: +62 811-8797-070